No, You are not required to provide any supplies, cleaning products or a vacuum. The cleaners will have professional-grade products and supplies needed to complete the jobs required.

One of the best things you can do is make sure there is little clutter as possible. The cleaners will need access to surfaces to clean and if they are covered up by too much clutter they may be unaccessible. Make sure the floors are free and clear of items and debris. Communicate with your cleaner when they arrive (if you are home) a plan to make sure the cleaner has space to clean. Children, pets and other adults in the way can really hinder a job from being done in the best way possible. It can also be hazardous. Vacuum cords, cleaning products and supplies will be in the area with the cleaner and to mitigate accidents from happening, it is best to give them space. If you have any questions about how to better prepare, feel free to reach out and ask any questions at all!

We require 1 full business days notice if you need to cancel or change any upcoming appointments. When you provide 1 or more full business days notice, there is no cancellation fee. If you provide less than 1 full business days notice, you will be charged a $50 cancellation fee.

We accept most major credit cards. Our system will automatically generate a hold on funds paid via credit card (including Visa debit) the day before your booked services. This is merely holding funds aside and no funds have been removed or processed by your bank. The visa debit card holds will appear to be removed from your account, however, we assure you it has not. Your bank is holding it seperately for you until the charge has been processed for your cleaning service. This ensures the money is available for us to receive payment in full.

We are! However if your pet is unattended when we are entering or exiting the home, please have them put away or let us know if they are prone to escape or need to be put in a room while bringing in and taking out equipment. Keep in mind it is easier and more efficient to clean without your furry friends in the way.

Mistakes happen and cleaning can be subjective, but we guarantee nothing less than a flawless resolution to our mistakes. We offer a 24 hour satisfaction guarantee for those scenarios when you are not 100% happy with the cleaning services. So, how does the 24 hour 100% guarantee work? Let us try and fix the issue. If you are unsatisfied with your service, please let us know within 24 hours of the service in question and we will send a cleaner back to handle any issues, free of charge. No questions asked!